Customer Service makes a difference
Our service is the heart of our business. Markolaser service experts react expeditiously when called upon – but ideally our products are good enough to obviate any issues in advance.
Regardless the location of your production sites is in India, or even in other part of Asia, Europe, South Africa- Markolaser service experts are highly qualified and are spread in all over India and having hands on experience in Foreign Service as well.
A Company with a wide experience in laser marking solutions, we at Spinks work very closely with our customers to achieve quality and deliver satisfaction upto their desired mark.
We also understand the possibility of sharing our experience, knowledge and specifications to offer the best feasible solutions to meet customer requirement.
Sample Testing (Free of Cost)
We provide free product sample testing services in our showroom and headquarter in Gurgaon to validate the quality of our laser marking machines on your products. We try to offer you the most suitable model as per your requirement. We have in-house Artwork facility to convert your drawings into the correct formats or we can also directly accept the artwork for trial on your products on our laser marking machines. For free sampling, please send your product to a nearby branch of Spinks Group or directly to our headquarter in Gurgaon, Near Delhi NCR, India.
According to customer's product and Application, we can Provide satisfactory Solution that supports higher manufacturing efficiency and Superior processing quality for the customer.
N.B:- For international clients the freight will be charged extra or client can provide TNT, DHL or FedEx account number.
Training Machine Installation & Technical Training.
Qualified Laser Engineer will be sent to customer's site to optimize the productivity of your laser marking machines. this includes training on machine (Machine operation, machine maintenance, machine debugging, product sample processing etc). Spinks Group also welcomes it's customers to come to Gurgaon Showroom for laser marking machine training.
Laser marking Machine Maintenance – Round the Year
We offer warranty of 24 months on our laser marking machines. However even after 24 months we provide instantaneous support to our clients all the time. Qualified Laser Engineer can be sent to customer's company for maintenance.
All our laser marking machines can be connected via internet and can be viewed and corrected for software related faults online.